1. Introduction
Welcome to Loot That Merch, operated by Bean Development, located at Wilhelminastraat 64, Den Helder. These Terms and Conditions ("T&Cs") govern your use of our website and services, including the purchase of products. By accessing our site and making a purchase, you agree to comply with and be bound by these T&Cs. If you do not agree with any of these terms, you should refrain from using our services. These T&Cs constitute a legally binding agreement between you ("the customer") and Loot That Merch ("the company").
2. Definitions
In these T&Cs, the following terms shall have the meanings specified below:
- "We," "Us," "Our": Refers to Loot That Merch, the company providing the services.
- "You," "Your": Refers to the individual or entity using our website or purchasing products from us.
- "Product": Any item offered for sale on our website, including customized items.
- "Order": A request made by you to purchase one or more products from our website.
- "Services": All features and functionalities provided by our website, including browsing, purchasing, and customer support.
3. Eligibility
To use our website and place an order, you must be at least 18 years old or have reached the age of majority in your jurisdiction. By using our services, you represent that you meet these requirements and have the legal capacity to enter into a binding contract. If you create an account, you are responsible for maintaining the confidentiality of your account information, including your password. You agree to accept responsibility for all activities that occur under your account.
4. Ordering Process
When placing an order, you will be required to provide specific information, including your name, shipping address, and payment details. It is your responsibility to ensure that all information provided is accurate and complete. After placing an order, you will receive an order confirmation email containing details of your purchase. This email serves as acknowledgment of your order but does not constitute acceptance of your order. We reserve the right to refuse or cancel any order at any time, including for reasons such as product unavailability, errors in pricing, or suspicion of fraudulent activity.
5. Product Information
We strive to provide accurate descriptions and images of our products. However, due to variations in screen displays and the nature of print-on-demand products, the colors and appearance of the final product may differ slightly from the images shown on our website. All customizations are carried out according to the specifications you provide. You are responsible for ensuring that any designs or text submitted for customization comply with all applicable intellectual property laws. We are not responsible for errors in customization caused by incorrect or unclear instructions from you.
6. Pricing and Payment
All prices displayed on our website are in Euro/Dollar and are subject to change without notice. The price you pay will be the price displayed at the time you place your order, including any applicable taxes and shipping charges. We accept various payment methods, including major credit cards and PayPal. Payment must be received in full before your order is processed. If your payment is declined or cannot be processed, your order will not be completed. We are not responsible for any additional charges imposed by your bank or payment provider, such as currency conversion fees.
7. Shipping and Delivery
We offer shipping to various locations worldwide. Shipping costs are calculated based on the destination, the size and weight of the package, and the shipping method selected at checkout. Estimated delivery times are provided for reference and are not guaranteed. Factors such as customs delays, holidays, and shipping carrier issues may affect delivery times. Once your order is shipped, you will receive a tracking number via email, which you can use to monitor the status of your delivery. We are not responsible for delays caused by the shipping carrier or for any lost or stolen packages after they have been delivered to the shipping address provided by you.
8. Returns, Refunds, and Exchanges
Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect. If you receive a product that is defective or does not match your order, please contact us within 14 days of receiving the item. We may require photographic evidence of the defect or error before processing your return. If your return is approved, we will provide instructions on how to return the item. Upon receipt of the returned item, we will issue a refund to your original payment method or send a replacement product, depending on your preference. Please note that personalized or customized products cannot be returned or exchanged unless they are defective or incorrect.
9. Intellectual Property
All content on our website, including but not limited to text, images, designs, logos, and graphics, is the property of Loot That Merch or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without our express written permission. If you submit a design for customization, you retain ownership of the design. However, by submitting the design, you grant us a non-exclusive, royalty-free license to use, reproduce, and modify the design for the purpose of fulfilling your order. You represent and warrant that you have the legal right to use any design or text you submit and that it does not infringe the intellectual property rights of any third party.
10. Limitation of Liability
To the fullest extent permitted by law, Loot That Merch shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of our services or products. Our total liability to you for any claim arising from your use of our website or purchase of our products shall not exceed the amount you paid for the product in question. We make no warranties, express or implied, regarding the quality, accuracy, or reliability of our services, and we disclaim any warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. Privacy Policy
We value your privacy and are committed to protecting your personal information. We collect information such as your name, email address, shipping address, and payment details to process your orders and improve our services. This information is securely stored and will not be shared with third parties except as necessary to fulfill your order, such as sharing your address with the shipping carrier. We may also collect data on your browsing behavior to enhance your shopping experience. For more information on how we collect, use, and protect your data, please refer to our full Privacy Policy, available on our website.
12. User Conduct
You agree to use our website and services for lawful purposes only. Prohibited activities include, but are not limited to, engaging in any form of unauthorized access or hacking, submitting false or misleading information, transmitting harmful software or viruses, or engaging in any activity that disrupts or interferes with the operation of our website. You are responsible for any actions that occur under your account, whether authorized by you or not. We reserve the right to terminate your account and access to our services if we determine, in our sole discretion, that you have violated these T&Cs or engaged in any unlawful or unethical conduct.
13. Governing Law
These T&Cs and any disputes arising out of or related to your use of our website or services shall be governed by and construed in accordance with the laws of The Netherlands, without regard to its conflict of law principles. By using our services, you agree to submit to the exclusive jurisdiction of the courts located in the Netherlands for the resolution of any disputes. If you access our website from outside The Netherlands, you are responsible for compliance with local laws and regulations.
14. Dispute Resolution
If you have any concerns or disputes regarding our services or products, we encourage you to contact our customer support team at [email protected] to seek a resolution. We will make every effort to resolve the issue amicably. If a resolution cannot be reached, you agree that any dispute or claim arising out of or relating to these T&Cs or your use of our services shall be resolved through mediation or binding arbitration in The Netherlands, as mutually agreed upon by both parties. Any arbitration shall be conducted in accordance with the rules of informal, and the arbitrator's decision shall be final and binding.
15. Changes to Terms
We reserve the right to update, modify, or replace any part of these T&Cs at any time, without prior notice. Changes will take effect immediately upon posting on our website. It is your responsibility to review these T&Cs periodically for any updates. Your continued use of our services following the posting of any changes constitutes acceptance of those changes. If you do not agree with the updated terms, you should discontinue your use of our services.
16. Miscellaneous
If any provision of these T&Cs is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. These T&Cs constitute the entire agreement between you and Loot That Merch concerning your use of our website and services, superseding any prior agreements or communications. Any waiver of a right or provision under these T&Cs shall not be deemed a waiver of any other right or provision, and our failure to enforce any part of these T&Cs shall not constitute a waiver of our right to do so at any time.
17. Contact Information
If you have any questions, concerns, or need further assistance regarding these T&Cs or any other aspect of our services, please feel free to contact our customer support team. You can reach us by email at [email protected] or through our contact form available on our website. We are here to assist you and ensure that your experience with Loot That Merch is positive and satisfactory.